8. Confidentiality & Data Protection

“Confidential Information” includes nonpublic business, technical, or financial information disclosed by PulseCRM.ai, including Customer/Prospect data and this Agreement’s terms. You must protect Confidential Information and use it solely for Program purposes. You will implement reasonable security measures and comply with applicable privacy laws. You must publish and adhere to your own privacy policy when collecting any personal data.

You are the “sender” for any email/SMS you dispatch and must obtain consent, maintain suppression lists, include functioning opt-out mechanisms, and honor opt-outs promptly.

9. Independent Contractor

Affiliates are independent contractors. No partnership, joint venture, agency, or employment relationship is created. You may not bind PulseCRM.ai or make any commitments on its behalf. You are responsible for your expenses and taxes.

10. No Earnings Guarantee

PulseCRM.ai does not promise, guarantee, or warrant any level of income, results, or success. The Program is not a franchise, business opportunity, or investment scheme.

11. Dispute Resolution; Arbitration; Class Action Waiver; Governing Law

11.1 Informal Good-Faith Resolution (Required)

Before filing for mediation or arbitration, the parties will attempt to resolve disputes in good faith internally.

Notice of Dispute. The complaining party must email a written “Notice of Dispute” to [email protected] (subject: “Affiliate Dispute – [Your Name/Company]”), describing the dispute, relevant facts (dates, invoices, order IDs, screenshots/logs), and the relief sought.

Internal Review & Timeline. PulseCRM.ai will acknowledge receipt within 5 business days and issue a written position or proposed resolution within 15 business days (or notify you if more time is reasonably needed due to investigation). Both parties agree to cooperate, provide relevant records, and act reasonably and in good faith. During review, PulseCRM.ai will withhold only the disputed portion of any commission; undisputed amounts will continue to be processed.

11.2 Mediation (Required Before Arbitration, unless small-claims)

If the dispute is not resolved within 30 days after the Notice of Dispute, either party may demand non-binding mediation administered by the AAA or JAMS in Fulton County, Georgia (or via remote/virtual session). Each party will share mediation fees equally and bear its own attorneys’ fees. Mediation is confidential and must occur within 30 days of the demand unless otherwise agreed.

11.3 Binding Arbitration

If mediation fails to resolve the dispute within 30 days of the mediation session, the dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in Fulton County, Georgia, before a single arbitrator. Proceedings will be in English. Each party bears its own fees and costs, subject to the arbitrator’s authority to award fees/costs as permitted by law. Either party may seek temporary injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.

11.4 Governing Law

This Agreement is governed by the laws of the State of Georgia, without regard to its conflicts-of-law principles.

11.5 Class Action Waiver

Disputes will be resolved only on an individual basis. Class actions, class arbitrations, and representative actions are not permitted. If this waiver is found unenforceable, the dispute must be brought in a court of competent jurisdiction in Fulton County, Georgia, and not in arbitration.

12. Limitation of Liability

To the maximum extent permitted by law, PulseCRM.ai and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, data, or goodwill), even if advised of the possibility. In no event will PulseCRM.ai’s total liability to you exceed the greater of (a) US $1,500, or (b) three (3) times the fees you paid to PulseCRM.ai, if any, in the month preceding the event giving rise to the claim. These limitations apply to all causes of action, whether in contract, tort (including negligence), strict liability, or otherwise.

13. Indemnification

You agree to defend, indemnify, and hold harmless PulseCRM.ai and its affiliates, officers, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your promotional content or conduct; (b) your breach of this Agreement; (c) your violation of laws or third-party rights; (d) your misuse of PulseCRM.ai IP or Confidential Information.

14. Term; Suspension; Termination

This Agreement begins upon approval into the Program and continues until terminated. Either party may terminate for any reason with 30 days’ written notice. PulseCRM.ai may suspend or terminate immediately for suspected fraud, non-compliance, or harm to PulseCRM.ai’s brand or Customers. Upon termination, your rights to use PulseCRM.ai assets cease, and unpaid or unearned commissions may be withheld or forfeited as provided herein. Sections that reasonably should survive termination (including 5–14, Exhibits, and Schedules) will survive.

15. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, epidemics, governmental actions, or internet/hosting failures.

16. Assignment; Entire Agreement; Severability; Waiver

You may not assign this Agreement without PulseCRM.ai’s prior written consent. PulseCRM.ai may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. This Agreement is the entire agreement regarding the Program and supersedes prior or contemporaneous understandings. If any provision is held invalid, the remainder remains effective. No waiver is effective unless in writing and signed by the waiving party.

17. Notices

Notices to PulseCRM.ai must be sent to [email protected] with the subject line “Affiliate Program — Legal Notice.” Notices to you may be sent to the email on file in the Affiliate Portal.

18. Definitions

• Affiliate Portal: The third-party platform used to manage links, cookies, and payouts.

• Customer: A paying end user who purchases PulseCRM.ai through your affiliate link.

• Prospect: A referred user who has not yet converted to a Customer.

• MRR: Monthly recurring subscription fees actually received by PulseCRM.ai for Customer subscriptions, net of taxes, discounts, credits, and refunds.

• Confidential Information: Nonpublic information disclosed by PulseCRM.ai, including Customer/Prospect data and nonpublic terms.

Exhibit A — Code of Conduct

• Honest Endorsements: Share truthful experiences and typical results. Do not guarantee income or outcomes. Correct any statements that become inaccurate.

• No Deception: No false scarcity, fabricated testimonials, or unsubstantiated claims.

• Brand Integrity: Do not copy PulseCRM.ai’s site or imply employment/agency. No use of pulsecrm.com.

• Prohibited Content: No illegal, hateful, harassing, pornographic, or violent content; no fake news placements.

• Traffic Quality: No spam, bot traffic, cookie stuffing, forced clicks, adware/toolbars, or deceptive redirects.

• Email & SMS: You are the sender. Obtain consent, include opt-out, honor unsubscribes, and maintain suppression lists.

• Social & Video: Use platform disclosure tools where available. Include visual and/or audible disclosures within videos and descriptions.

• Offers & Coupons: Do not advertise unapproved discounts, coupons, or promo codes.

• PPC: No bidding on brand terms or misspellings; comply with Section 4.3.

• Sub-Affiliates: Not allowed without prior written approval.

• Re-Affiliation: Do not solicit existing Customers to cancel/rejoin under you.

• Security & Privacy: Protect data you collect; publish and follow your privacy policy.

• Sanctions Compliance: Do not target or onboard sanctioned persons or countries.

• Cooperation: Remove or edit any asset upon PulseCRM.ai’s reasonable request.

Exhibit B — Disclosure Requirements (Summary)

Goal: Make your material connection to PulseCRM.ai obvious wherever the promotion appears.

Clear & Conspicuous: Place disclosures so viewers can’t miss them; use plain language. Examples:

• “I’m a PulseCRM.ai affiliate; I may earn a commission if you use my link.”

• #ad (with context that PulseCRM.ai is the sponsor)

• For affiliate links: “This is an affiliate link; I may earn a commission if you purchase.”

Placement by Format:

• In-feed posts (FB/IG/X/LI): Put disclosure in the first lines above the fold; don’t bury in hashtag blocks.

• Stories/Reels/TikTok/Shorts: Superimpose disclosure text clearly on screen and readable for long enough; add to captions, too.

• Long-form video/livestreams: State disclosure in the video near the beginning and repeat as needed; include in the description.

• Email/Blogs: Include disclosure near the affiliate link(s).

Not Sufficient Alone: Only tagging @PulseCRM.ai, using ambiguous tags (#partner, #ambassador), or relying solely on platform “paid partnership” labels is not enough.

Schedule A — Commission Rates & Payout Terms

• Standard Commission: 30% of MRR on qualifying subscriptions attributed to your affiliate link.

• Second Tier (if enabled): 5% of MRR on sales by your directly recruited, approved affiliates.

• Cookie Window: 90 days, last-click attribution.

• Hold Period: 45 days from Customer payment before commissions are earned.

• Payout Day: About the 15th of each month following receipt of payment (next business day if holiday/weekend).

• Minimum Payout: US $50. Balances under $50 may be forfeited after 120 days.

• Reversals: Refunds, chargebacks, fraud, or policy violations may result in reversal or withholding.

• Exclusions: Taxes, fees, credits, and discounts are excluded from commission base.

Schedule B — Power Affiliate Tiers & Fees

These tiers are optional and separate from commissions.

Power Affiliate — $149/month (7-day trial may be offered)

Included benefits:

• Preloaded PulseCRM.ai sub-account with affiliate sales campaigns (emails/SMS, funnels, pipeline).

• Personalized landing page hosted by PulseCRM.ai.

• Group coaching, scripts, decks, and recorded sales presentations.

Platinum Power Affiliate — $399/month (7-day trial may be offered)

Includes all Power benefits plus:

• Dedicated Affiliate Success Manager.

• Quarterly 1:1 strategy sessions.

• Invitations to sponsored speaking/booth/workshop opportunities (PulseCRM.ai covers sponsorship/placement fees; travel & lodging not included).

Billing Terms: Trials auto-renew to paid unless canceled before trial end. Monthly fees are billed in advance and non-refundable except as required by law. Abuse of access may result in immediate termination.

Schedule C — Customer Referral Track (For Existing PulseCRM.ai Customers)

Who this is for: Business owners already using PulseCRM.ai (e.g., a cleaning company) who want to refer other businesses.

How it works (simple):

• Enroll free in the Affiliate Portal and accept this Agreement.

• Earn 30% MRR commission payout on qualifying referrals — same Standard Affiliate terms (90-day cookie, 45-day hold, $50 threshold, reversals for refunds/chargebacks, etc.).

• You may upgrade anytime to Power ($149/mo) or Platinum ($399/mo) for added tools, coaching, and support. Commissions remain 30% MRR.

Note: PulseCRM.ai no longer offers account-credit payouts. All referral rewards are paid as standard commission payouts under this Agreement.

Questions?
Contact [email protected]i with subject line “Affiliate Program.”

By applying to or participating in the Program, you acknowledge that you have read, understand, and agree to this Agreement.